Last Updated: 1st June 2026
 

At FurFix®, we aim to dispatch your order as quickly as possible so your furry family members can start enjoying their products.
 

Order Processing
Orders are typically processed within 1–3 working days.
 

Orders placed on weekends or bank holidays will be processed on the next working day.
 

During busy periods, processing times may be slightly longer.
 

UK Delivery

We currently deliver throughout the United Kingdom.
 

Estimated delivery times are:

• Standard Delivery: 2–5 working days

• Express Delivery (where available): 1–2 working days
   

Delivery times are estimates and are not guaranteed.
 

Delivery Charges

Delivery is £3.99, free for orders over £40.
 

Order Tracking

Where tracking is available, customers will receive tracking information once their order has been dispatched.
 

Incorrect Delivery Information

Please ensure all delivery information is correct before completing your order.
 

FurFix® cannot be responsible for delays or losses resulting from incorrect delivery details provided by the customer.
 

Lost or Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us at:

hello@getfurfix.com
 

We will work with the courier to investigate and resolve the issue as quickly as possible.
 

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery and provide photographs where possible.
 

We will assess the issue and arrange a replacement or refund where appropriate.
 

International Shipping

We currently deliver within the United Kingdom only.
 

Should international shipping become available, this policy will be updated accordingly.
 

Contact Us

Email: hello@getfurfix.com

Website: www.getfurfix.com