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Frequently Asked Questions

What is FurFix?

FurFix is a modern pet care system designed to simplify how you care for your dog’s coat, skin, and overall wellbeing.

We combine personalised diagnostics, curated care kits, and expert-led guidance — so you always know exactly what your dog needs, and why.

What do you mean by “personalised diagnostics”?

Every dog is different -  their coat type, shedding cycle, skin sensitivity, and lifestyle all play a role.
 

FurFix uses a simple diagnostic approach (what we call your dog’s Coat Code) to understand these factors and recommend the right care routine, tools, and products tailored specifically to your dog.
 

When is FurFix launching?

We’re currently in the final stages of development and preparing for our UK launch.
 

Join our waitlist to be the first to know when we go live — and to get early access to FurFix.
 

What will I be able to buy?

At launch, FurFix will offer:

  • Personalised Coat Code diagnostics

  • Curated grooming and care kits

  • Expert-backed product recommendations

  • Simple, tailored care routines
     

Everything is designed to work together — no guesswork, no overwhelm.
 

Is FurFix suitable for all dogs?

Yes — FurFix is designed for all breeds, coat types, and life stages.
 

Whether your dog sheds heavily, has a double coat, sensitive skin, or something in between, our system adapts to their needs.
 

Do I need grooming experience to use FurFix?

Not at all.
 

FurFix is built to guide you step-by-step, with clear, simple advice that makes at-home care feel easy and manageable — even if you’re completely new to it.
 

How is FurFix different from buying products online?

Most pet care products are sold in isolation — leaving you to figure out what works.

FurFix takes a different approach:

  • We diagnose first

  • Then recommend

  • Then guide you through a complete care routine
     

It’s not just products — it’s a system.
 

Will I still need a professional groomer?

FurFix doesn’t replace groomers — it complements them.
 

Our goal is to help you maintain your dog’s coat and skin between grooming appointments, improve overall coat health, and reduce common issues like excessive shedding or matting.
 

Is FurFix only about grooming?

No — grooming is just the starting point.
 

FurFix is about better, more thoughtful care — understanding your dog’s needs, building consistent routines, and improving their comfort and wellbeing.
 

How do I join the waitlist?

Simply fill in your contact details here
 

You’ll be the first to hear about our launch, get early access, and receive exclusive updates as we build FurFix.
 

Why did you create FurFix?

Because our dogs are more than pets — they’re family.
 

And yet, caring for them properly can feel confusing, inconsistent, and overwhelming.
 

FurFix was created to change that — bringing clarity, simplicity, and a higher standard of care to something that truly matters.
 

Will you be launching outside the UK?

We’re starting in the UK, with plans to expand internationally in the future.
 

Can I contact you before launch?

Yes — we’d love to hear from you.
 

For any questions, partnerships, or early interest, please send us a note here

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